All products supplied by lordtitles.co.uk are covered by a 14 day money back guarantee. It is the customers responsibility to send back the product to us via recorded delivery or courier. Money back guarantee covers the cost of the product only, not original delivery or return postage charges. We regret that refunds cannot be made for products that shows evidence of having been used. Return shipping costs can only be refunded where we have sent the wrong goods in error.